Award honors outstanding customer service in the computer hardware category
PITTSBURGH--(BUSINESS WIRE)-- Black Box Corporation (NASDAQ:BBOX), a leading technology solutions provider, announced today that it has won a Bronze Award in the 2016 Stevie® Awards in the Customer Service Department of the Year, Computer Hardware category.
During the past year, the Black Box technology products technical support and customer service team:
• Answered more than 129,000 calls and chat requests.
• Averaged a customer satisfaction rating of 4.65 (1-5 scale, with 5 being the highest).
• Achieved answer rates as high as 99.3%.
The Stevie Awards for Sales & Customer Service are the world's top sales and customer services awards. More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. One hundred fifteen executives around the world participated in the judging process to determine the finalists and the Gold, Silver, and Bronze award placements. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Black Box
Black Box is a leading technology solutions provider dedicated to helping customers build, manage, optimize, and secure their IT infrastructure. Black Box delivers high-value products and services through its global presence and more than 3,500 team members. To learn more, visit the Black Box Web site athttp://www.BlackBox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
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Black Box Corporation
Timothy C. Huffmyer
Vice President, Chief Financial Officer and Treasurer
Source: Black Box Corporation